Refund Your Ticket - Letape Indonesia by Tour de France





CLOSED
period 7-15 January 2021


Race Refunds, & Transfer to L’Etape Indonesia by Tour de France 2022 Policy

We understand that your event entry fee is important to you and you would not want to lose your money. Therefore, we have created a withdrawals policy which allows us and you to be as flexible with your event entry as possible, without it affecting the event setup process.


If you are unable to attend L'Etape Indonesia by Tour de France 2021 or take up the credit then in light of the extraordinary circumstances, as per our terms and conditions in our contract we will be offering refunds minus a small 100.000 IDR admin fee.


The 100.000 IDR fee covers some, but ultimately not all of, a fee charged to us to refund, some unrecoverable event costs and staff time. 


From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested in the cost of staging the event – everything from risk assessments and safety measures, barriers to toilets, from printing to safety pins, from event numbers to marketing and the VAT man. Organising any event requires a considerable amount of forward planning, risk and expense. Our withdrawal policy reflects this and is as follows:



STANDARD ENTRY:

Refund: As this is a manual process we will need to be notified about your refund by Friday 15th January 2021 at the latest.


We aim to have everyone’s refunds with them by the end of May 2021.



GROUP HOLDERS:

If you have purchased in a group you can transfer to 2022 event or if you wish to withdraw from the event please notify us within 30 days by email us at info@letapeindonesia.com, all person within your Group will be transferred and tickets will cancelled and fully refunded (excluding booking fee). We are not able to cancel and refund 1 person within your booking due to the discount you have received.


If you notify us via email within the date given, a full refund (less the booking fee) for your group will be provided. If you notify us via email in between overdue and 3 months prior to the race date, we will allow a refund (less 30% deducted from your group registration fee). All withdrawals must be done by emailing the Customer Services team at info@letapeindonesia.com.


Discount codes: Unfortunately, if a discount code is not used at time of purchase, no retrospective discounts can be applied.


We offer what we believe is a clear and easy process for everyone and keeps administration to a minimum. We think it is a fair policy and hope you do too.



CLOSED
period 7-15 January 2021